How can we help?
Suite is built by one developer who uses Vision Pro every day and reads every message. If something is not working or you have an idea, get in touch and you will hear back.
To get help fastest, include your Vision Pro visionOS version, what you were doing, and the website or video if it is relevant.
Common questions
A video will not load or play
- The first web video after you open the app takes a little longer while things warm up. Later videos are quick.
- Some sites protect their video with DRM, such as certain paid streaming services. Those cannot be sent to the big screen. Try a source like YouTube, Vimeo, or TED.
- For your own videos, use a common format such as MP4 or MOV.
There is no sound
Check the volume with the Digital Crown and make sure the video is not muted on the page. If audio does not start when you open a video, pause and play again, or reopen the video.
Playing your own videos
From the dashboard, tap Photos or Files and choose a video. It opens on the big screen inside your chosen space. When a video ends, you can pick another without leaving the environment.
Going 3D
Use the 3D control to turn a flat video three dimensional, and tap again to return to 2D.
Moving the screen, seating, and lighting
Open the control panel to resize and curve the screen, move it closer or further, take your seat, and adjust the brightness and warmth of the room.
Subscriptions and Suite Premium
- Premium unlocks every environment, with more added over time. Two environments are free.
- Billing is handled by Apple. To view, change, or cancel your subscription, open Settings, tap your name, then Subscriptions.
- If you reinstalled or switched devices, use Restore Purchases inside the app.
- Refund requests are handled by Apple.
Privacy
Your browsing and your own videos stay on your device. See the Privacy Policy for details.
Still stuck?
Email steven@skylark.dev and we will help you out.